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Q. How do I open an account?
A. From the Home Page under the New Customer heading (about mid page on the left) click on the ‘Open an Account’ link or the ‘Open Account’ button. Our convenient online application will guide you through the process allowing you to upload documents, sign and submit in a few easy steps. We have also recently added Docusign, so you can securely digitally sign your application. Click here to Open an Account.
Q. How do I request online access?
A. From the Home Page, under the Current Customer heading, (about mid page on the right) click on the ‘Request Online Access’ link. Complete the online form and click Submit. This will go to our Online Support Team for setup. Once the setup has been completed, you will receive a confirmation email that your online access is ready, and you will be able to start shopping. Click here to Request Online Access.
Q. How do I get back to the home page?
A. Click on the midwest veterinary supply logo in the upper left corner of the page. Click here to go to the Home Page.
Q. I am seeing Midwest Connect in the menu bar, what is that?
A. Midwest Connect is our company intranet. I do apologize you should not be seeing this. Please contact online.support@midwestvet.net or 1-866-770-7044.
Q. I am with a shelter, are there special programs available?
A. Yes. Once logged in, please go to Resources -> New Practice Program Offers -> Specialist Programs. Here you will see the programs offered by Midwest and the Manufacturers. Click here to go to the Specialist Programs.
Q. Has the ordering process changed? Does my Rep still review my order?
A. The ordering process has not changed, your Rep will still see all orders. Click here to see who your Reps are.
Q. I am seeing “Request a Quote” on several items that I am shopping for, what is that?
A. These are equipment items that have multiple ordering options. Once your inquiry is received, your Equipment Representative will reach out to you to get the exact specifications of the items you are looking to purchase, plus relay valuable information about the product. Click here to start shopping.
Q. I cannot find my invoices, where are they?
A. Once you are logged in, invoices are located under “My Account”, Order/Invoice History. Click here to go the Order/Invoice Inquiry.
Q. How do I find one from 3 months ago, I am not seeing the one I am looking for?
A. The default date range is just 30 days. To see the invoice you are looking for, adjust the date range on the left of the page. Click here to go the Order/Invoice Inquiry.
Q. I want to have my invoices and statements mailed to me, can I request that online?
A. Go to the Homepage of the website and under Current Customers, about mid page, select Go Paperless. Fill out the form that comes up and submit. Or you can go to My Account -> Update User Options -> Go Paperless. Click here to request eInvoices and eStatements.
Q. Where are my statements?
A. Statements are located under My Account -> Account Statements. Select the drop-down arrow and then the month you are looking for. The most recent will appear at the top. There are 18 months of statements available. Click here to be taken to your statements.
Q. I see View Recent Orders at the top of the screen, what is that?
A. View Recent Orders allows you to see your most recent orders and re-order directly from them. You will be able to delete items and adjust quantities in the cart once the order has been added, before checkout. Click on the cart in the upper right corner – this will bring to view cart and you can adjust as necessary here. Click here to be taken to your Recent Orders.
Q. What is Shop from Purchase History?
A. This is a list of all the items you have purchased with Midwest, either online or over the phone with your Representative.
Q. What is Shop Promo Items from Purchase History?
A. These are items that you have purchased in the past that are now on promotion. This is a great area to check for deals on items you purchase frequently. Click here to go to Promotional Items from Purchase History.
Q. Can the site keep a credit card on file for me?
A. Yes! This new site does have the ability to store credit card and Banking account information. Please go to My Account -> Payment Options to add information.
Q. Can I see my payment history?
A. Yes! Once you are logged in, please go to My Account and select Payment History from the drop-down menu. You may need to adjust the date range to see the specific payment you are looking for. Click here to go to Payment History.
Q. Can I see what I paid on a payment?
A. Yes! Once you are logged in, Go to My Account -> Payment History. Go to the payment in question and click on the “+” symbol next to payment to see the invoices covered with that payment. Click here to go to Payment History.
Q. I am attached to several accounts; how do I get to them?
A. You can do this one of two ways, there is a Switch Accounts button located in the right side of the screen just below the Search. Or at the top of the page you can click on the Hospital Name.
Q. What is a Want List?
A. A Want List is a list of items you frequently order. Shopping from here is a time saver! You can plan an order for when you will be out of the office or if a DVM has specific items they want ordered, this way there is less room for error.
Q. How do I make a Want List? And add to it?
A. Search the item that you want to put on the list. Click the “want lists” button located under Add to Cart. The prompt will ask you to name the want list and select Update. A want list has now been created. Search for another item you want to add to this want list. Select the Want Lists button again. And instead of creating a new want list select the name of the want list you just created. Click here to start shopping.
Q. How do I Save a Cart?
A. Once items are in your cart, navigate to the View Cart area by selecting the Shopping Cart in the upper right corner. On the next screen select Save cart on the left of the page. Name the cart any name you wish and select ok. This will bring you to the Saved Cart page.
Q. Now what do I do with it? How do I load it once I am ready?
A. Go to Shop Now and select Shop from Saved Carts or go to My Account under the EZ order menu and select Saved Carts. Once on the Saved Carts page you can click on the name of the saved cart and Use or select “Load” on the left. The items will be loaded to the cart and you will be directed to the View Cart page. Here you will be able to continue shopping, adjust quantities and/or continue the checkout process.
Q. How do I order Rabies Tags?
A. Go to Resources in the menu bar. Select Rabies Tags from the dropdown menu and proceed to fill out the form by answering the questions for each drop down. This is a smart form that will give you options based on the prior selection of tag. The second page of the form is where you will enter the information for the tag itself. Page three is your clinic information/where to ship the tags. The fourth page is to confirm what you have entered on the tag and submit the order to Midwest. Click here to be taken to Rabies Tag Ordering.
Q. Do you still have JAT Rx? How do I get to it?
A. Yes! We do still have JAT Rx. On this new platform to get to that area please go to “Shop Now” in the menu bar and select Shop JAT Rx under the EZ Order section on the right. In the future to go directly to JAT Rx, please bookmark this link, midwestvet.pharmacy. Click here to go to JAT Rx.
Q. JAT Rx is asking me to log in again, what login is that?
A. It will be the username and password from the old site. This part of the website has not been updated yet. Click here to go to JAT Rx.
Q. How do I update my license?
A. Our Customer Accounts department handles the licenses. It is a manual process to add a new license and may take up to 48 hours to be added to your account and display on the website. Please hover on My Account and select DEA and DVM licenses. On the next page, select Add a New DVM/DEA License. Fill out the short form and upload your license. This can also be emailed or faxed, and that information is on the right side of that screen. Click here to add a DEA or DVM license.
Q. Why does the DEA/DVM license page show so many licenses?
A. This page will show all the DVM and DEA licenses for all accounts that you are attached to.
Q. How do I order DEA items, it is different than the old site?
A. Yes, it is slightly different. Search for the controlled drug that you would like to purchase. Select the quantity you would like to purchase and select Add to Cart. A pop-up window will come up, select (in teal on the left side) the license/ship to address you would like the item to go to. Once you have selected a license/ship to, you will not be able to change it at checkout. The exception is if you have more than one DEA license for the same address, then you will see all options for each item selected. Click here to start shopping.
Q. I do not see the DEA license I want to use in the drop-down menu, what do I do?
A. Our Customer Accounts department handles the licenses. It is a manual process to add a new license and may take up to 48 hours to be added to your account and display on the website. Please hover on My Account and select DEA and DVM licenses. On the next page select 'Add a New DVM/DEA License'. Fill out the short form and upload your license. This can also be emailed or faxed, and that information is on the right side of that screen. Click here to add a DEA or DVM license.
Q. How do I print out a Pedigree? I do not have a login.
A. Please go to Resources in the menu/tool bar and select Electronic Pedigree. On the next screen fill out the form and select Lookup Invoice. Click here to go to Electronic Pedigrees.
Q. How do I print out a Pedigree? I do have a login.
A. Please go to My Account -> Order/Invoice Inquiry. Find and select the invoice (by clicking on the invoice number) the item is on. This will open the invoice and the pedigree PDF will be in the description line. You may also go to Resources in the menu/tool bar and select Electronic Pedigree. On the next screen fill out the form and select Lookup Invoice. Click here to go to Electronic Pedigrees.
Q. What makes this site better?
A. Our new site is Faster and more Responsive to browsing via any mobile device or desktop. A new Search engine has been incorporated which learns behavior the more it is used to provide faster more accurate results.
Q. What are some of the new features of this “new site”?
A. Return Request, Request a Quote, Filters and Attributes allow a more user-friendly shopping experience, Shop by Manufacturer, Payment History, Reorder a Previous Order, ACH Payments Online, Stored credit cards and bank accounts, Quick Order Upload, Related, Upsell and Cross Sell items, Better Images with zoom rollover AND we have not lost any functionality, only gained.
Q. How do I reset my password?
A. If you are logged in, please go to the upper right corner of the home page and select “Reset Password”. You will be able to reset the password right from this screen.
If you are not logged in, click on the “Forgot Password” link on the right side of the page under where you would enter your username and password.
Click here to reset password.
Q. How do I update my username?
A. If you are logged in, please hover over My Account -> Update User Options. When the new page opens, please select the second box, 'Update Username', fill out the form and submit. Click here to Update your Username.
Q. Forgot your Username or Password?
A. Please select either “Forgot your User ID” or “Forgot your Password” on the right side of the homepage of our website and follow the prompts.
Q. What are your hours?
A. Online Support is available Monday-Friday, 7am - 5pm CST. Online.support@midwestvet.net or 1-866-770-7044. We are also available by email only on the weekends.
Q. Contact Us (Branch Info)
A. Click here for individual branch information.
Q. Can I look for a job on the website?
A. Yes! You do not need a login to search for job postings. Please go to the menu bar, hover over “Contact Us” and select Careers. On the page that opens please select the orange “Search Open Positions” button. Click here to see Midwest Careers.